Privacy
Policy.

1. Introduction

RVRS Med ("RVRS Med," "we," "us," or "our") is committed to respecting your privacy and protecting the personal and health-related information you provide to us.

This Privacy Policy explains how we collect, use, maintain, disclose, and protect information when you visit our website, contact our business, schedule appointments, receive medical spa or aesthetic services, or otherwise interact with us.

Our privacy practices are intended to comply with applicable federal and Texas laws, including the Texas Medical Records Privacy Act, the Health Insurance Portability and Accountability Act (HIPAA) where applicable, and the Texas Data Privacy and Security Act where applicable.

This website Privacy Policy does not replace any separate Notice of Privacy Practices required under HIPAA.

2. Information We Collect

Depending on your interactions with RVRS Med, we may collect the following information:

Personal Information

• Full name
• Email address
• Telephone number
• Mailing or billing address
• Date of birth, when necessary
• Appointment details and scheduling preferences
• Information voluntarily submitted through website forms or communications

Medical and Treatment Information

When necessary to provide our services, we may collect medical histories, allergies, medications, relevant health conditions, consultation notes, treatment plans, signed consent forms, treatment photographs, and follow-up information.

Payment Information

We may collect billing details, payment confirmations, and transaction histories. Payments may be processed through authorized third-party payment providers.

Automatically Collected Information

When you visit our website, we may collect your IP address, browser type, device information, pages visited, referring website, and website interaction information through cookies or similar technologies.

We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes.

3. How We Use Your Information

RVRS Med may use collected information to:

• Schedule, confirm, and manage appointments.
• Provide consultations, aesthetic treatments, and related services.
• Evaluate treatment suitability and support patient safety.
• Maintain treatment documentation and records.
• Respond to inquiries and provide customer support.
• Process payments and maintain transaction records.
• Send service-related communications and appointment reminders.
• Send promotional communications when legally permitted and appropriately authorized.
• Improve our website, services, and customer experience.
• Maintain business security, prevent fraud, and comply with applicable legal requirements.

We do not use confidential medical information for unrelated marketing without any legally required authorization.

4. Medical Information and Patient Privacy

RVRS Med recognizes the sensitive nature of medical and treatment-related information.

We maintain reasonable administrative, technical, and physical safeguards appropriate to the information we handle and applicable legal requirements.

Access to medical information is limited to authorized personnel and service providers with a legitimate need for the information.

Medical information may be used or disclosed for treatment, payment, healthcare operations, or other purposes as permitted or required by applicable law.

Where legally required, we obtain separate authorization before disclosing protected medical information electronically or using it for marketing.

5. Text Messaging and SMS Communications

RVRS Med may communicate with customers and patients through text messages regarding appointments, scheduling, customer service, and promotional offers.

Marketing SMS Consent

When you expressly opt in to receive promotional text messages from RVRS Med, you agree to receive marketing and promotional messages at the telephone number you provide, including messages sent using automated technology where disclosed.

Consent to receive promotional text messages is not required to purchase products or receive services.

SMS Terms

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for assistance.
• You may withdraw your consent at any time through legally recognized methods.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging opt-in data and consent will not be sold or shared with third parties for their independent marketing purposes.

We may share information with service providers solely as necessary to deliver authorized text messages and perform related services on our behalf.

By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.

6. Email Marketing

RVRS Med may send newsletters, promotional offers, service announcements, and educational information when permitted by law.

You may opt out of promotional emails by selecting the unsubscribe link included in our messages or contacting us at contact@rvrsmed.com.

Unsubscribing from marketing communications does not necessarily prevent us from sending necessary appointment-related or transactional messages.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and evaluate website performance.

Depending on the services enabled on our website, we may use essential cookies, analytics tools, and advertising technologies.

You may manage certain cookies through your browser settings or available website privacy controls.

Where applicable law requires consent or an opt-out mechanism for specific tracking practices, we will provide the appropriate choices.

We do not intentionally disclose protected medical information to advertising or analytics providers in violation of applicable law.

8. Sharing and Disclosure of Information

RVRS Med does not sell patient medical records or mobile messaging consent information.

We may share information with:

Authorized Service Providers: Companies providing appointment scheduling, website hosting, payment processing, communications, and technical support.

Healthcare Professionals: Authorized medical providers and professionals involved in treatment or care, where legally permitted.

Legal and Regulatory Authorities: When disclosure is required or permitted by applicable law.

Business Successors: In connection with a merger, acquisition, or transfer of business assets, subject to applicable privacy requirements.

Other Parties With Authorization: When you provide legally sufficient authorization or direct us to disclose information.

Where required, third-party providers must maintain appropriate confidentiality and security protections.

9. Treatment Photographs and Media

RVRS Med may take photographs or videos for treatment evaluation, medical documentation, and follow-up purposes.

Treatment photographs maintained as part of medical records are handled in accordance with applicable medical privacy laws.

We will obtain any legally required separate authorization before using identifiable patient photographs, testimonials, or treatment images for advertising, social media, website galleries, or other promotional purposes.

Refusing promotional photography authorization will not prevent you from receiving services.

10. Data Security

RVRS Med uses reasonable security measures designed to protect personal and medical information from unauthorized access, alteration, disclosure, or destruction.

These measures may include restricted access, secure service providers, administrative safeguards, and appropriate technical protections.

No internet transmission or electronic storage system can be guaranteed completely secure.

In the event of a reportable data breach, we will provide notifications as required by applicable law.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, meet legal and regulatory obligations, resolve disputes, and maintain appropriate business records.

Medical records are retained in accordance with applicable Texas and federal recordkeeping requirements.

When information is no longer required, we take reasonable steps to securely delete, destroy, or deidentify it, as appropriate.

12. Your Privacy Rights

Depending on applicable law and the type of information involved, you may have the right to:

• Request access to certain personal or medical information.
• Request corrections to inaccurate information.
• Request deletion of eligible personal information, subject to legal retention obligations.
• Request a copy of eligible information.
• Withdraw certain previously granted authorizations.
• Opt out of promotional communications.
• Exercise additional applicable rights concerning the sale of personal data, targeted advertising, or certain automated profiling activities.

Some information, including medical records, may be governed by separate privacy and record-access requirements.

To submit a privacy request, contact contact@rvrsmed.com.

We may need to verify your identity before fulfilling certain requests. We will respond within the time periods required by applicable law.

Where the Texas Data Privacy and Security Act applies, eligible consumers may also have the right to appeal certain privacy-request decisions by contacting us at the same email address with the subject line "Privacy Request Appeal."

13. Medical Records Requests and Privacy Complaints

Patients may request access to their healthcare records by contacting:

RVRS Med
1223 W 34th Street, Unit A
Houston, TX 77018
Email: contact@rvrsmed.com

Please include your name, contact information, and a description of the records requested. Do not send sensitive medical information through an unsecured email message.

We may require identity verification or an appropriate written authorization before releasing records.

Texas law provides certain rights concerning medical record privacy and access under Chapter 181 of the Texas Health and Safety Code.

If you believe your medical privacy rights have been violated, you may submit a complaint to the Texas Office of the Attorney General, Consumer Protection Division, or the applicable healthcare professional licensing authority.

You may also contact RVRS Med directly with privacy concerns.

We will not retaliate against individuals for exercising legally protected privacy rights.

14. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our website without legally required parental or guardian consent.

When services are provided to minors, we handle relevant personal and medical information in accordance with applicable laws concerning minors, parental consent, and medical confidentiality.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment processors, or social media services.

These third parties may maintain their own privacy policies and information-handling practices.

We encourage visitors to review those policies before providing personal information.

16. Changes to This Privacy Policy

RVRS Med may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When changes are made, we will update the effective date and publish the revised policy on our website.

Where required by law, we will provide additional notice or obtain appropriate consent before implementing material changes.

17. Contact Us

For questions, concerns, privacy requests, or information regarding this Privacy Policy, please contact:

RVRS Med

Email: contact@rvrsmed.com

1223 W 34th Street, Unit A
Houston, TX 77018

We are committed to addressing privacy concerns and protecting the confidentiality of the information entrusted to us.